A new internet service, Wander, has begun rolling out in Los Angeles.
Headquartered in Culver City, CA, and founded on the belief that everyone deserves affordable, high-speed internet, Wander understands the frustrations behind current ISP offerings and is putting customers first.
Wander is priced at $25 a month, is free of contracts or hidden fees and protects users’ data. The service is also providing internet that is fully transparent in pricing, speed and performance.
“We built Wander as a solution to decades of overpriced, complicated broadband models,” said David Fields, Co-Founder & CEO of Wander. “Traditional internet service providers (ISPs) have sold customers on the promise that more speed means better internet. The truth is: you don’t need to pay more for faster speeds, you need better internet service.”
Wander delivers unrestricted broadband at 50 megabits per second (Mbps), which is more speed than subscribers need to power connected homes and families, and is aimed at consumers who are cutting the cord.
It’s reported that the average household consumed less than 5 Mbps during peak hours of the day in 2017 and is expected to still consume less than 15 Mbps during peak hours by 2022.
Meanwhile, traditional ISPs market internet speeds at 250, 500 or even 1,000 Mbps with the promise of higher video quality streaming. Princeton recently debunked higher video quality as it relates to higher speed in a recent study of over 200,000 video sessions; it showed that “the speeds that consumers purchase from their ISPs have considerably diminishing returns with respect to video quality”.
“We believe that everyone deserves internet that is reliable and affordable that matches the speed they’re actually using. We’re thrilled to be launching in our hometown, Los Angeles, to bring internet users a new model that is transparent and affordable. We want consumers to love the internet again.”
The existing internet fiber infrastructure in the United States provides significant additional capacity for new internet service. Wander’s technology pairs that existing fiber infrastructure with the latest wireless technology to deliver internet for a fraction of the cost.
Wander has also built proprietary software that proactively monitors, anticipates and resolves performance issues before they impact the customer experience. This eliminates frustration involved with troubleshooting issues themselves, calling customer service to wait on hold or relying on social media or neighbors to determine if it’s a larger internet outage in their community.
“Getting internet is one of the first steps our tenants take when they move in,” said John Landsberger, Los Angeles property owner and one of Wander’s early partners. “Before having Wander, it’s been a frustrating and time-consuming process that involves invasive installation and six-hour plus waiting windows for our tenants. It’s exciting to offer a valuable internet service that saves time and money.”
Wander is currently available in Van Nuys and Santa Monica, and as a community-driven business, will be expanding its services across Los Angeles and the United States based on subscriber demand through signups and targeting areas that lack affordable, customer-centric options.
To learn more about Wander and to see if your home qualifies for service, visit wander.net.